Privacy policy

- Vellooura strives to process and deliver all orders as quickly as possible. Delivery times are estimates and may vary depending on the delivery location and shipping conditions.

- In the event of an unexpected delay, we will make every reasonable effort to keep customers informed about the status of their orders and assist until delivery is completed.

- Vellooura partners with reliable shipping providers to ensure orders arrive in excellent condition. However, delays may occasionally occur due to circumstances beyond our control, such as weather conditions, public holidays, or other unforeseen events.

- Customers are encouraged to inspect the outer packaging upon delivery and contact us promptly if any visible damage is noticed.

- If a product is found to have a manufacturing defect, customers may benefit from our warranty coverage in accordance with the terms outlined in our Warranty, Return & Exchange Policy.

- Any applicable shipping fees will be clearly displayed during checkout before the order is confirmed.

- If delivery cannot be completed due to incorrect information provided by the customer or if the customer cannot be reached after reasonable delivery attempts, the order may be cancelled.

- Delivery times may be extended during promotional campaigns, peak seasons, and public holidays due to increased order volumes.

- Vellooura is committed to providing a secure and reliable shopping experience and reserves the right to cancel orders associated with fraudulent activity or inaccurate information.

- For full details regarding warranty, returns, exchanges, and refunds, please refer to our Warranty, Return & Exchange Policy.